Refund & Cancellation Policy
Last updated: October 2026 — Alconedo s.r.o., IČO: 21137056, DIČ: CZ21137056
1. Booking Not Accepted
If your booking is reviewed and not accepted by Alconedo s.r.o. for any reason (unavailability, route not serviceable, etc.), any payment made by credit or debit card will be fully refunded to the original card used for the reservation. Refunds are processed within 5–10 business days depending on your card issuer.
2. Customer Cancellations
- More than 24 hours before pick-up: Full refund to the original payment method.
- 12–24 hours before pick-up: 50% refund. The remaining 50% covers driver allocation and preparation costs.
- Less than 12 hours before pick-up: No refund. The full amount is retained to compensate the assigned driver.
- No-show: No refund. If the driver arrives at the agreed location and the passenger cannot be reached within 15 minutes, the ride is considered a no-show.
3. Flight Delays & Force Majeure
For airport transfers, we monitor flight arrivals and adjust pick-up times at no extra charge. If your flight is cancelled and you notify us at least 3 hours before the scheduled pick-up, a full refund will be issued. Cancellations due to force majeure events (severe weather, natural disasters, government restrictions) are handled on a case-by-case basis and a full refund or free reschedule will be offered.
4. How to Cancel or Request a Refund
You can cancel or request a refund through any of the following channels. When cancelling online, you will be offered the choice between a full refund or travel credit:
- Manage My Booking — Online via the Manage My Booking page — choose refund or travel credit at the time of cancellation.
- By email at info@alconedo.taxi
- By phone at +420 228 811 176
5. Your Refund Options
When you cancel an eligible booking, you can choose how to receive your money back:
Full Refund
We reverse the entire transaction — you get your money back to the original card or payment method. This hits the reset button on the whole booking.
Travel Credit (Wallet)
Keep the full amount as credit in your Alconedo account. No expiry. Use it on any future booking — applied automatically at checkout. Ideal if your plans change but you still intend to travel.
Store Credit
If you're not quite feeling your booking, store credit of equal value keeps the funds within your account while ensuring you find a journey you like — such as a complimentary rescheduled transfer.
Partial Refund
In cases where cancellation is within 12–24 hours of pick-up, a partial refund may apply. You receive 50% back to your original payment method; the remaining 50% covers driver allocation costs.
Refunds are returned to the original payment method only. We do not issue refunds in cash or to a different card or account.
6. Disputes
If you believe a charge was made in error, please contact us before initiating a chargeback with your bank. We are committed to resolving disputes quickly and fairly. Unjustified chargebacks may result in the suspension of future bookings.
7. Contact
Alconedo s.r.o.
IČO: 21137056  | DIČ: CZ21137056
Školská 689/20
110 00 Praha 1, Czech Republic
Email: info@alconedo.taxi
Phone: +420 228 811 176
About Alconedo s.r.o.
Alconedo s.r.o. is a Czech transport company based in Prague, offering a full range of transport services:
- International haulage transport — long-distance freight across European borders
- Car transport — professional vehicle delivery and car transport services
- Passenger transfer — premium transfer service for up to 9 passengers, including airport pickups, city rides, and long-distance journeys