Privacy Policy

1. Who We Are

Alconedo Taxi is a private taxi and transfer service based in the Czech Republic. We are the data controller for the personal information you provide when using our services or website. For any data-related enquiries, please use our Contact page. Contact.

2. What Data We Collect

We collect the following personal data when you book a ride or create an account:

• Full name and email address
• Phone number (optional, for driver contact)
• Pick-up and drop-off addresses
• Payment information (processed securely by MyPOS — we do not store card details)
• Journey history and booking records
• IP address and browser information (collected automatically for security and analytics)

3. How We Use Your Data

We use your personal data to:

• Process and confirm your bookings
• Contact you regarding your journey (confirmation, driver details, updates)
• Process payments securely via MyPOS
• Maintain your account and booking history
• Comply with legal obligations
• Improve our services and website

4. Legal Basis for Processing

We process your personal data on the following legal bases under GDPR: (a) contract performance — to fulfil your booking; (b) legitimate interests — to improve our service and prevent fraud; (c) legal obligation — to comply with applicable Czech and EU law; and (d) consent — where you have explicitly opted in to marketing communications.

5. Data Sharing

We do not sell your personal data. We may share it with:

• MyPOS — for secure payment processing
• Google — for Maps and address autocomplete services
• Our drivers — limited to name, phone, and journey details necessary to complete your booking
• Legal authorities — where required by law

6. Data Retention

We retain your booking and account data for up to 3 years after your last journey, or as required by Czech tax and accounting law. You may request deletion of your account and associated data at any time (subject to legal retention obligations).

7. Cookies

Our website uses essential cookies required for authentication and security. We do not use third-party advertising cookies. By using our website, you consent to the use of essential cookies. You can disable cookies in your browser settings, but this may affect the functionality of the site.

8. Your Rights

Under GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your data (right to be forgotten)
• Restriction — request that we limit how we use your data
• Portability — receive your data in a structured, machine-readable format
• Object — object to processing based on legitimate interests

To exercise any of these rights, please contact us via our Contact page. We will respond within 30 days. Contact.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All payment data is handled exclusively by MyPOS and is never stored on our servers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated date. We encourage you to review this page periodically.

11. Contact & Complaints

For any privacy-related questions or to exercise your rights, please use our Contact page. You also have the right to lodge a complaint with the Czech data protection authority: Úřad pro ochranu osobních údajů (ÚOOÚ), www.uoou.cz. www.uoou.cz.